Terms & Conditions
1. Acceptance of terms
By accessing necko.com, creating an account, or purchasing Necko products, you agree to these Terms. If you do not agree, do not use our site, app, or devices.
2. Products & services
Necko sells wearable devices and related software, including the Necko mobile app. Features and availability may vary by region or device. We may update the app or firmware to improve performance, security, or compliance; material changes will be communicated in the app or on our website when appropriate.
3. Payments & pricing
Prices are shown in U.S. dollars unless stated otherwise. Purchases listed on our site are one-time charges for the selected product (for example the Necko app license or Necko device) unless clearly marked otherwise. You authorize us and our payment partners to charge your chosen payment method for the total at checkout. You are responsible for any taxes or duties your jurisdiction applies.
4. Intellectual property
Necko name, logos, product design, software, and content on this site are owned by Necko or our licensors. We grant you a personal, non-exclusive license to use the app and firmware as intended with your device. You may not copy, reverse engineer, or resell our software except as allowed by law.
5. Your responsibilities
You agree to provide accurate account and shipping information, use Necko only for personal wellness as described in our materials, and follow safety and fit instructions. Necko is not a substitute for professional medical advice; seek a clinician for persistent pain or injury.
6. Returns & refunds
Return and refund eligibility depends on where you purchased Necko and the condition of the product. Generally, unused hardware may be returned within the window stated at checkout or in your order confirmation, subject to restocking or shipping fees where applicable. Digital app purchases may be non-refundable once access is delivered unless required by law.
7. Acceptable use
You may not misuse our site or services to violate laws, harass others, distribute malware, scrape content without permission, or attempt to disrupt Necko systems or other users’ accounts.
8. Limitation of liability
To the fullest extent permitted by law, Necko is not liable for indirect, incidental, or consequential damages arising from use of our products or site. Our total liability for any claim related to a purchase is limited to the amount you paid for that order. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum allowed by law.
9. Governing law
These Terms are governed by the laws of the State of California, USA, excluding conflict-of-law rules. Disputes will be brought in the state or federal courts located in San Francisco County, California, unless applicable law requires otherwise.